Last Updated: 19/08/2026
By purchasing from or using Exora Market, you agree to these Terms of Service, our Refund Policy and Privacy Policy.
1. PRODUCTS
Exora Market sells digital products including software license keys, digital accounts, software access, activation codes and other digital goods.
You are responsible for reading the full product description before purchasing, including supported platform, region, duration, requirements and limitations.
2. PAYMENTS
You confirm that you are authorized to use the payment method selected during checkout.
Stolen payment methods, fake receipts, manipulated payment confirmations, unauthorized transactions or other fraudulent activity are strictly prohibited.
Orders may be cancelled or delayed where payment verification or fraud checks are required.
3. DELIVERY
Products are delivered digitally through SellAuth, email, the order page, Discord or another stated delivery method.
You are responsible for providing correct contact information.
Order information, delivery timestamps and relevant access records may be stored for support, fraud prevention and dispute handling.
4. IMMEDIATE DELIVERY
Digital products may be delivered immediately after successful payment.
Where applicable, by requesting immediate delivery you expressly request that performance begins before the end of the statutory withdrawal period and acknowledge that your right of withdrawal may expire where all legal requirements are fulfilled.
Mandatory statutory rights remain unaffected.
5. LICENSE KEYS
License keys must only be used according to the product description and applicable license conditions.
We are not responsible for problems caused solely by incorrect use, unsupported systems, customer modifications or failure to follow clearly stated requirements.
6. DIGITAL ACCOUNTS
Customers should secure delivered accounts immediately where possible by changing passwords, recovery information and security settings.
After successful delivery, customers are responsible for protecting their credentials.
We are not responsible for access loss caused solely by sharing credentials, phishing, malware or customer security mistakes.
7. THIRD-PARTY SERVICES
Some products depend on third-party games, platforms, software or services.
We cannot control future platform updates, policy changes, suspensions, anti-cheat updates, restrictions or service shutdowns.
A later third-party action does not automatically mean that a product was defective when delivered.
Mandatory statutory rights remain unaffected.
8. REFUNDS
Refunds and replacements are governed by our separate Refund Policy.
Voluntary refunds are generally not offered after valid digital delivery simply because you changed your mind, purchased the wrong product, no longer need the product or failed to read clearly stated product requirements.
Defective, invalid, incorrectly delivered or missing products will be handled according to applicable law.
9. SUPPORT
If you experience a problem, contact Exora Market support and provide your Order ID, purchase email, product name and relevant evidence.
Customers should give us a reasonable opportunity to investigate and resolve the problem.
10. CHARGEBACKS & PAYMENT DISPUTES
FRAUDULENT OR UNJUSTIFIED CHARGEBACKS MAY RESULT IN PRODUCT BLACKLISTING, LICENSE REVOCATION, ACCOUNT SUSPENSION AND A PERMANENT BAN FROM FUTURE PURCHASES.
Legitimate payment disputes and statutory rights remain unaffected.
Knowingly filing a false, fraudulent or abusive dispute after receiving a valid product is prohibited.
We may contest disputes using relevant evidence including order details, email address, IP address, Terms acceptance, payment information, delivery timestamps, access or activation logs and customer communications.
If payment for a delivered product is reversed, we may, where legally and technically permitted, suspend or revoke the affected product while the matter is unresolved.
11. FRAUD & ABUSE
Fraud, chargeback abuse, fake payment evidence, coupon abuse, exploitation of technical errors and intentionally false information may result in order cancellation or permanent restriction from Exora Market.
12. CUSTOMER RESPONSIBILITY
You are responsible for:
- Reading product information
- Checking compatibility
- Providing correct information
- Securing delivered accounts
- Using products lawfully
- Following applicable third-party rules
13. DISCORD TERMS
When using our Discord server, support tickets or Discord-based services, the Exora Market Discord Terms and Discord rules additionally apply.
For purchases made through our website, these website Terms, Refund Policy and checkout conditions take priority regarding the purchase if there is a conflict.
14. LIABILITY
To the maximum extent permitted by law, Exora Market is not responsible for losses caused solely by customer misuse, third-party actions or circumstances outside our reasonable control.
Nothing in these Terms excludes rights or liability that cannot legally be excluded.
15. CHANGES
We may update these Terms for future purchases and future use of our services.
The Terms presented and accepted at the time of a purchase generally apply to that purchase.
16. GOVERNING LAW
These Terms are governed by German law.
Mandatory consumer protection rights remain unaffected.
17. FINAL ACCEPTANCE
By completing your purchase you confirm that you have read and accepted:
- These Terms of Service
- Our Refund Policy
- Our Privacy Policy
- The applicable product description
- Any checkout notices regarding immediate digital delivery
Not reading Terms that were clearly presented before purchase does not by itself invalidate your acceptance.