EXORA MARKET — REFUND POLICY
Last Updated: 19/08/2026
This Refund Policy applies to all purchases from Exora Market.
Our products are primarily digital goods that may be delivered immediately after payment.
1. GENERAL REFUND RULE
After a digital product has been correctly delivered, voluntary refunds are generally not offered simply because:
- You changed your mind
- You no longer need the product
- You purchased the wrong product despite clear information
- You failed to read the product description
- Your device does not meet clearly stated requirements
- You expected a feature that was never advertised
Mandatory statutory rights remain unaffected.
2. INVALID OR DEFECTIVE PRODUCTS
If a product is invalid, defective or does not match what was purchased, contact support as soon as possible.
You may be asked to provide:
- Order ID
- Screenshot or video
- Error message
- Relevant activation information
- Other reasonable evidence required to investigate
If the issue is confirmed, we will provide the remedy required under applicable law.
Depending on the situation, this may include correction, replacement, price reduction or refund.
3. NON-DELIVERY
If payment was successful but you did not receive your product, check:
- SellAuth invoice/order page
- Email inbox
- Spam folder
- Correct purchase email
If the product is still missing, contact support with your Order ID.
We will check our delivery records and resolve confirmed delivery problems.
4. WRONG PRODUCT
If we delivered a different product than the one ordered, contact support before using or redeeming it.
We will investigate and provide an appropriate solution.
5. ALREADY USED KEYS
If a license key appears to have already been redeemed before delivery, contact support immediately and provide evidence of the activation error.
Confirmed pre-used or invalid keys will be handled according to applicable law.
6. ACCOUNT PRODUCTS
After receiving an account, customers should secure all changeable credentials as soon as possible.
Refunds are generally not provided where access was lost solely because the customer:
- Shared credentials
- Was phished
- Installed malware
- Changed credentials incorrectly
- Failed to secure the account
- Violated platform rules after delivery
This does not affect rights relating to defects that already existed when the account was delivered.
7. THIRD-PARTY BANS
A later ban, suspension or restriction by a third-party platform does not automatically qualify for a refund if it resulted from customer actions, misuse or later platform changes.
Rights relating to an existing defect remain unaffected.
8. SOFTWARE OR PLATFORM UPDATES
Future software, game, anti-cheat or platform updates may affect compatibility.
Refund eligibility depends on the product description, any stated warranty/support period, the cause of the problem and applicable law.
9. CUSTOMER ERROR
We may refuse a voluntary refund where the problem was caused solely by the customer, including:
- Incorrect information provided during purchase
- Use on an unsupported platform
- Failure to follow clearly provided instructions
- Sharing credentials
- Intentional misuse
- Customer-caused product damage
10. DUPLICATE PAYMENTS
Confirmed accidental duplicate payments will be investigated and refunded where appropriate.
11. REFUND REQUESTS
Contact official Exora Market support and provide:
- Order ID
- Purchase email
- Product
- Explanation of the issue
- Relevant evidence
We may review delivery records, activation information, support messages and other relevant records.
12. CHARGEBACKS
Customers retain the right to raise legitimate payment disputes.
Where possible, please contact Exora Market support first so we can attempt to resolve the issue.
FRAUDULENT, FALSE OR ABUSIVE CHARGEBACKS AFTER VALID DELIVERY MAY RESULT IN THE AFFECTED PRODUCT BEING REVOKED OR BLACKLISTED AND THE CUSTOMER BEING PERMANENTLY RESTRICTED FROM FUTURE PURCHASES.
Relevant order and delivery evidence may be submitted to the payment processor when defending a dispute.
13. PAYMENT REVERSALS
If payment for a delivered product is reversed and Exora Market is no longer paid for that product, we may, where legally and technically permitted:
- Suspend the product
- Revoke the license
- Blacklist the license key
- Suspend related access
- Restrict future purchases
This does not remove legitimate statutory rights.
14. FRAUD
Attempting to obtain both the purchased product and the purchase amount through intentionally false information, fake evidence or fraudulent disputes is prohibited.
15. STATUTORY RIGHTS
Nothing in this Refund Policy removes rights that cannot legally be excluded.
Where applicable law provides a right to correction, replacement, price reduction, termination, refund or withdrawal, those rights take priority over conflicting provisions in this Policy.