EXORA MARKET — PRIVACY POLICY
Last Updated: 19/08/2026
This Privacy Policy explains how Exora Market processes personal information when you visit our website, place an order, use our services or contact support.
1. INFORMATION WE PROCESS
Depending on how you use our services, we may process:
- Email address
- Name where provided
- Discord username or ID where provided
- Order ID
- Products purchased
- Purchase price
- Currency
- Payment status
- Transaction identifiers
- Order and delivery timestamps
- IP address
- Browser/device information
- Security and fraud information
- Product access or activation records where available
- Support messages
- Screenshots and other information voluntarily provided to support
2. PAYMENT INFORMATION
Payments may be processed by third-party payment providers such as Stripe, PayPal or cryptocurrency payment services.
We generally do not store complete payment card numbers when payment information is processed directly by a payment provider.
Payment providers may independently process information under their own privacy policies.
3. WHY WE PROCESS INFORMATION
Personal information may be processed for:
- Processing orders
- Delivering products
- Customer support
- Payment processing
- Refunds and replacements
- Fraud prevention
- Account and website security
- Chargeback and payment-dispute handling
- Legal compliance
- Accounting and tax requirements
- Establishing or defending legal claims
4. LEGAL BASES
Where applicable under data-protection law, processing may be based on:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests such as fraud prevention, security and dispute handling
- Consent where legally required
5. SELLAUTH
Our store uses SellAuth for services such as storefront hosting, checkout, order management and digital product delivery.
Information required to provide these services may therefore be processed through SellAuth.
SellAuth may additionally process information according to its own privacy documentation.
6. STRIPE AND OTHER PAYMENT PROVIDERS
Where Stripe or another payment provider is selected, information required to process and protect the transaction may be shared with that provider.
This may include:
- Order information
- Email address
- Billing information
- Transaction information
- IP/security information
- Fraud indicators
7. PAYMENT DISPUTES
If a payment is disputed, relevant evidence may be processed and provided to the payment processor, card network, financial institution or other entities involved in handling the dispute.
Evidence may include:
- Order details
- Customer email
- IP address
- Terms acceptance
- Delivery information
- Activation/access logs
- Product information
- Customer communications
Only information reasonably relevant to the dispute should be used.
8. FRAUD PREVENTION
We may process relevant transaction and technical information to detect and prevent:
- Unauthorized payments
- Fraud
- Chargeback abuse
- Account abuse
- Fake payment confirmations
- Other security threats
9. DISCORD
If you use our Discord server or contact Exora Market through Discord, relevant Discord information and communications may be processed for:
- Customer support
- Order verification
- Moderation
- Security
- Fraud prevention
- Dispute handling
Discord independently processes data under its own privacy policies.
10. COOKIES AND TECHNICAL DATA
Our website or service providers may use cookies or similar technologies necessary for functions such as:
- Checkout
- Security
- Sessions
- Shopping cart functionality
- Fraud prevention
Non-essential technologies should only be used where permitted under applicable law.
11. DATA SHARING
Where necessary, information may be shared with:
- SellAuth
- Payment processors
- Hosting providers
- Fraud-prevention providers
- Email/support providers
- Banks and card networks
- Professional advisers
- Authorities where legally required
Personal information is not shared merely for unrelated purposes.
12. INTERNATIONAL PROCESSING
Some service providers may process data outside Germany or the European Economic Area.
Where legally required, appropriate safeguards or another valid transfer mechanism must apply.
13. DATA RETENTION
Information is retained only for as long as reasonably necessary for the relevant purpose or as required by law.
Retention periods may depend on:
- Order and contract requirements
- Accounting or tax obligations
- Fraud prevention
- Chargeback periods
- Legal claims
- Pending disputes
Information that is no longer required should be deleted or anonymized where appropriate.
14. SECURITY
Reasonable technical and organizational measures are used to protect information from unauthorized access, alteration, disclosure, loss or misuse.
No online system can guarantee absolute security.
15. YOUR RIGHTS
Depending on applicable law, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion
- Restriction of processing
- Objection to certain processing
- Data portability
- Withdrawal of consent where processing is based on consent
Legal retention requirements may prevent immediate deletion of certain records.
16. PRIVACY REQUESTS
Privacy-related requests should be sent through the official Exora Market contact method.
We may request reasonable verification before providing or deleting personal information.
17. COMPLAINTS
You may have the right to lodge a complaint with the competent data-protection supervisory authority.
18. CHANGES
This Privacy Policy may be updated when our services, payment providers or legal requirements change.
The latest version will be published on our website.